Privacy policy
Last updated: September 19, 2026
STARVIVO operates this online store and website, including the related content, features, products, and services (the “Services”). Our store is powered by Shopify.
This Privacy Policy explains how STARVIVO (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website, make a purchase, contact us, or otherwise use our Services.
Personal Information We Collect
Depending on how you interact with our Services, we may collect the following types of personal information:
- Contact information, such as your name, email address, phone number, billing address, and shipping address.
- Order and transaction information, including products purchased, order history, returns, refunds, and payment-related information.
- Account information, if you create or use a customer account.
- Customer communications, including information you provide when contacting customer support.
- Device and technical information, including your IP address, browser, device type, network information, and other identifiers.
- Website usage information, including how you browse and interact with our website, products, and advertisements.
Payment information may be processed by Shopify and our payment providers. We generally do not directly store complete payment card details.
How We Collect Personal Information
We may collect personal information:
- directly from you when you place an order, create an account, subscribe to marketing, or contact us;
- automatically when you use our website, including through cookies and similar technologies;
- from Shopify and other service providers that help us operate our store;
- from advertising, analytics, fulfillment, shipping, and other business partners where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information to:
- process and fulfill orders;
- process payments, refunds, returns, and other transactions;
- arrange shipping and delivery;
- provide customer support;
- communicate with you regarding your orders or account;
- operate, maintain, and improve our website and Services;
- personalize your shopping experience;
- detect and prevent fraud, abuse, and security threats;
- comply with applicable legal obligations;
- send marketing communications where permitted by applicable law and according to your communication preferences;
- provide and measure advertising where permitted by applicable law.
How We Disclose Personal Information
We may disclose personal information when reasonably necessary to operate our business, including to:
- Shopify, which provides the e-commerce platform used to operate our store;
- payment processors;
- fulfillment and shipping providers;
- customer support and technology providers;
- analytics and advertising providers;
- professional advisers and other service providers;
- government authorities or other parties where disclosure is required by applicable law.
We may also disclose information in connection with a business transaction, such as a merger, acquisition, restructuring, or sale of assets.
We do not disclose personal information for purposes unrelated to operating, improving, protecting, or marketing our Services except where permitted by law or with your direction or consent.
Shopify
Our store is hosted by Shopify. Shopify processes personal information relating to your use of our store in order to provide and improve its services.
Information submitted through our store may therefore be transmitted to and processed by Shopify and its service providers.
You can learn more about Shopify's privacy practices through Shopify's Consumer Privacy Policy and Privacy Portal.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand website usage, measure performance, prevent fraud, and provide advertising where permitted.
Depending on your location, you may be able to manage certain cookie and advertising preferences through the privacy controls available on our website.
Marketing Communications
If you subscribe to promotional emails, we may send you information about products, offers, and other STARVIVO updates.
You can unsubscribe from promotional emails at any time using the unsubscribe link included in those emails.
Even if you unsubscribe from marketing communications, we may continue sending non-promotional communications necessary to complete transactions or provide customer service, such as order confirmations and shipping updates.
Children's Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete that information.
Data Security and Retention
We use reasonable measures designed to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to provide our Services, fulfill orders, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- request access to personal information we hold about you;
- request correction of inaccurate information;
- request deletion of certain personal information;
- request a copy or transfer of certain personal information;
- object to or restrict certain processing;
- withdraw consent where processing is based on consent;
- opt out of certain targeted advertising, sale, or sharing of personal information where applicable.
These rights may be subject to limitations and exceptions under applicable law.
To exercise a privacy right, contact us at casper.organix@gmail.com.
We may need to verify your identity before completing certain requests.
EEA and UK Residents
If you are located in the European Economic Area or United Kingdom, applicable data protection laws may provide additional rights regarding your personal information.
Depending on the circumstances, our processing of personal information may be based on performance of a contract, compliance with legal obligations, our legitimate interests, or your consent.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.
You may also have the right to lodge a complaint with the competent data protection authority in your country.
International Transfers
STARVIVO, Shopify, and other service providers may process personal information in countries other than the country in which you live.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information, such as adequacy decisions or approved contractual safeguards.
Third-Party Websites
Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and we are not responsible for the privacy practices of independent third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, or legal requirements.
When we update this Privacy Policy, we will update the “Last updated” date shown above and provide additional notice where required by applicable law.
Contact
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, contact:
STARVIVO
Email: casper.organix@gmail.com
For purposes of applicable data protection laws, STARVIVO is the controller of personal information processed in connection with this store, where STARVIVO determines the purposes and means of that processing.